Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Guarantee

  • Our technical assistance team is present day–and–night to handle all of your current support demands. Every ticket you send to us will be replied to within no more than one hour. If your case requires help from one of our administrators, we’ll forward the ticket to the technician on duty and will inform you that the situation will soon be resolved.

  • Top quality support service

  • Top–quality Client Help And Support Service

  • We offer round the clock client assistance via a lightning fast ticket program integrated into your Control Panel. You may write to us anytime about any of the packages that come installed in advance on your virtual server, such as the chosen OS, the server administration panel and our custom produced Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Site Control Panel that is provided totally free with your VPS offers you a built–in knowledge base. You’ll find a range of comprehensive how–to posts and a variety of step–by–step video lessons that demonstrate all the basic website administration duties. You can obtain them by pressing the Help or Video buttons in the upper right corner of each Control Panel section.