Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you’re browsing your website files or modifying different settings. The ticketing system is being strictly monitored 24x7 by our customer service team representatives and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to obtain assistance. In contrast to other companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request info in regard to any billing or technical issue. Plus, you can see a variety of informational articles, which will help you handle the most commonly faced problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with one idea in mind – that you should be able to manage everything connected with your semi-dedicated account in a single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an inquiry or confront a challenge, you can get in touch with our client support team members straight away without needing to sign in to a totally different admin interface. You can browse your web files or check different settings in your account while you post a new ticket or read the response to an older one. In case you’ve got an abundance of tickets and you’d like to track down a particular one, you can make use of the smart search functionality, which is available in the Help section. We guarantee that you will receive a reply in no more than 60 minutes irrespective of the essence of your question or problem.