A live chat is one of the several methods of communication provided by some hosting companies as part of their support service. Depending on the provider, the chat can be used for billing, pre-sales and/or tech support. This method of communication is quicker in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand a word as compared to a phone call with an agent. In addition, if the trouble that you experience needs some time to be reviewed and dealt with, you will be able to do something different in the meantime instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat support service without spending a dime as long as you have web access even when your hosting provider is situated in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that a lot of troubles can be resolved if you speak with a live person, we supply a live chat service for all of our potential and active clients. The chat is online every single day and our support representatives can assist you with a wide range of questions and issues. In case you are not our customer yet, you are able to find out more about our shared web hosting plans and the website hosting platform in general so that you can be certain that your sites will run effectively on our servers. If you already have an account and you've got some questions or you experience any issues with some of our solutions, you will be able to get in touch with us through our live chat and we can supply you with the needed details or help you troubleshoot the problem. You will have to open a trouble ticket for some issues which need longer time or the assistance of a system administrator, still for the majority of basic problems you can receive help right away.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we provide with all of our Linux semi-dedicated hosting, you can get the answers for any questions you may have or have various problems resolved very quickly. Our chat service is online every single day, thus you are able to speak to a representative even on weekends and holidays. In case you're not sure which package would be better for your websites or if our outstanding cloud hosting platform covers some system requirements, you may come on the live chat before purchasing anything. If you are a present customer, you are able to receive more info about account settings, billing issues along with a number of common technical issues you may have, for instance if you can't install an e-mail account in a client on your computer. The live chat can save you plenty of time regardless where you are or when you contact us.