If you’ve ever got any questions with regard to your hosting plan or you face a problem with your websites, you will have to touch base with the hosting provider’s client support team. It may not make any difference how fast they will respond if you have a question of a general nature, but a problem such as a misapplied web application update, for example, may lead to your site becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to lend you a hand, the longer the website will be out of order. In case you offer services or goods online, any downtime will influence your site in a negative way and you can lose current or potential customers. Lots of web hosting providers, particularly resellers, answer trouble tickets and e-mails within twenty four hours, but in the Internet era this is way too long, as clients will hardly ever go back to a website that’s not working correctly for long intervals.

One-Hour Response Guarantee in Shared Web Hosting

In case you are using one of our Linux shared web hosting and you’ve got an enquiry or run into a certain challenge, you can contact us 24x7 by submitting a support ticket or by sending an e-mail and we will make certain that you get a reply in no more than 60 minutes. In case the issue can be solved, we will do it before we reply to you, whilst if there is something that you need to do on your end, we will provide you with all the necessary details – what settings to check, what possible solutions to try out, and so on. Typically, you will get an answer within no more than thirty minutes, which suggests that waiting for hours and hours or even for more than a day to get assistance is something impossible. Our 1-hour reply time guarantee applies to any query that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a tech support ticket from your hosting Control Panel or write an email connected to your semi-dedicated server, you will get an answer within sixty minutes max. You can touch base with us whenever you want with regards to technical, general or billing matters and considering that we’re available 24/7/365, you’ll invariably receive assistance in a timely fashion. Depending on the particular question or issue, we will provide you with more information, rectify the predicament if it’s been caused by something that’s within our reach or tell you what to do on your end if you have to tweak a given setting for an app that we do not have access to. You can forget about waiting around for a whole day for each single reply. Actually, in most cases we respond to emails and tickets within 20-25 minutes max.