One-Hour Response Guarantee in Shared Web Hosting
In case you are using one of our Linux shared web hosting and you’ve got an enquiry or run into a certain challenge, you can contact us 24x7 by submitting a support ticket or by sending an e-mail and we will make certain that you get a reply in no more than 60 minutes. In case the issue can be solved, we will do it before we reply to you, whilst if there is something that you need to do on your end, we will provide you with all the necessary details – what settings to check, what possible solutions to try out, and so on. Typically, you will get an answer within no more than thirty minutes, which suggests that waiting for hours and hours or even for more than a day to get assistance is something impossible. Our 1-hour reply time guarantee applies to any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a tech support ticket from your hosting Control Panel or write an email connected to your semi-dedicated server, you will get an answer within sixty minutes max. You can touch base with us whenever you want with regards to technical, general or billing matters and considering that we’re available 24/7/365, you’ll invariably receive assistance in a timely fashion. Depending on the particular question or issue, we will provide you with more information, rectify the predicament if it’s been caused by something that’s within our reach or tell you what to do on your end if you have to tweak a given setting for an app that we do not have access to. You can forget about waiting around for a whole day for each single reply. Actually, in most cases we respond to emails and tickets within 20-25 minutes max.