24/7 Customer Support in Shared Web Hosting
We provide you with 24/7 customer, billing and technical support for all our Linux shared web hosting. Even if you aren't our customer yet and you have some questions, we will help you in a timely manner and supply you with the necessary information, in order to give you a choice to make the very best decision when you buy your new website hosting account. We're available at any moment, including holidays and weekends, and we supply several ways of communication to contact us - live chat, phone, email messages and support tickets. For your convenience, we now have multiple phone numbers worldwide, so that you will be able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is one hour. The regular response time is no more than 15-20 min, so you can forget about waiting for several days to get assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get prompt support, particularly when your web site is not running efficiently for some reason. Our Linux semi-dedicated hosting include 24/7 customer and technical support, so that in case something comes up, you will be able to use a number of ways to contact us - telephone line with a few local numbers worldwide, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and general issues, so that if you do not have an account yet, for example, you will be able to find additional info about our services, or we can help you with simpler technical matters. The other two methods are for strictly tech issues or anything that's more time-consuming considering that it is much easier to follow the dialogue between you and our technical support crew. The guaranteed max answer time for them is merely one hour, the typical one - 15-20 minutes, therefore you will not have to wait for an entire day to get assistance as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Web Hosting
If you've got a Virtual Private Server from our company, you can contact us 24/7 for every server-related issue or fordifferent issues or questions with regard to the pre-installed software the server is equipped with. In case you haven't purchased your virtual private server plan yet, you are able to find out more details about our services by giving us a call or by using the live chat service. For more tech issues, you can send an email message or open a ticket via your billing Control Panel and you will get assistance within a maximum of 1 hour no matter the time of the day, even on weekends and holidays. The typical reply time usually does not exceed half an hour. In case you're looking for assistance with third-party software, you're able to take advantage of the Managed Services upgrade that you can add to every single VPS plan and our admins will help you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to get prompt support in general, let alone if you operate a whole server, so each and every dedicated server that we supply features 24/7 support with 1-hour answer time warranty regardless of the situation. This service is cost-free for any issues with your server or the software that was installed from our admins during the setup, which means that you'll be able to contact us as many times as you need, even during holidays. You could either open a ticket from your billing area or you can send an e-mail message, and the actual reply time for either rarely exceeds thirty minutes because we have admins available twenty-four-seven. If you need general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on 3 continents or you can take advantage of our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you will be able to include to your server plan from the billing Control Panel.